Privacy Policy

Information we may collect

Axe Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website and account are used, which services are requested and what checks are required. We aim to collect information that is relevant to operating the service, meeting legal and security requirements, preventing misuse and providing effective support.

Account and contact details

When a player registers or updates an account, we may collect details such as their name, date of birth, residential information, username, contact details and account login information. We may also receive information included in messages to customer support, complaints, enquiries or other communications. This information helps us create and administer an account, communicate about account activity, confirm account ownership and respond to requests.

Identity and verification information

Online gambling services may need to verify a player's identity, age, location or eligibility. For this purpose, we may handle verification documents and information contained in them, such as an identity document, proof of address or other material requested during a review. We may also record the outcome of checks and information used to identify unusual activity, fraud, account misuse or other security concerns.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment details on our behalf, and we may receive information needed to confirm a payment or manage a transaction. Transaction records and relevant payment information may be kept for account administration, security, support, dispute handling and legal compliance.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, login times and information about how the website is used. We may also use cookies and similar technologies to remember preferences, keep the website functioning, support security, understand usage and improve the player experience.

How we use and share personal information

Personal information may be used for purposes connected with providing, managing and protecting the casino website. Different types of information may be used for more than one purpose where this is reasonably necessary.

• To create, maintain and administer a player account.
• To process deposits, withdrawals, wagers, winnings, refunds and other transactions.
• To confirm identity, age, eligibility and account ownership.
• To carry out anti-fraud, security, responsible gambling and other required checks.
• To detect, investigate and prevent unauthorised access, cheating, collusion, account misuse or other harmful activity.
• To provide customer support, answer questions and resolve complaints or disputes.
• To communicate about account activity, service notices, security matters and changes to relevant policies.
• To send marketing communications where permitted and where any required consent has been provided.
• To understand website performance, analyse usage, troubleshoot errors and improve products and services.
• To meet applicable legal, regulatory, court, taxation, accounting and reporting obligations.
• To protect the rights, property, safety and security of players, the website and other people.

Where personal information is used for marketing, players can choose to stop receiving promotional communications. Unsubscribing from marketing does not necessarily stop service-related communications, such as notices about an account, a transaction, security matters or an important change to the website.

Sharing information

Personal information may be shared where reasonably necessary to operate the website and support the purposes described in this policy. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and other service providers working on our behalf. These parties should receive only information needed for their role and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to valid legal process, to meet a lawful request from an authorised body or to protect the safety and integrity of the service. If the business or its assets change, information may be transferred as part of that change, subject to applicable privacy requirements. We do not list every possible recipient because the organisations involved may vary according to the service, transaction and support request.

Security, storage, retention and cookies

Axe Casino takes reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and procedures for handling sensitive account and verification information. No online system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login information confidential and contact support promptly if they believe an account has been compromised.

Personal information may be processed or stored by service providers in locations outside Australia where this is needed to operate the website or provide related services. Where information is handled by another organisation, appropriate arrangements and safeguards may apply as required by relevant privacy obligations. The available safeguards can depend on the service provider and the nature of the information involved.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational requirements.

Cookies

Cookies are small files or similar technologies that help a website recognise a browser or remember information between visits. Axe Casino may use essential cookies to support login, security and core website functions, as well as other cookies to remember preferences, measure performance and understand how the website is used. Some website features may not work properly if certain cookies are disabled. Players can manage or delete cookies through their browser settings. Browser controls differ, so players should check the help information for their chosen browser.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, a player may have rights relating to personal information held by Axe Casino. These rights can be affected by identity checks, legal obligations, security requirements, the rights of other people and the need to keep certain records. We may ask for reasonable information to confirm the requester's identity before responding.

• Access: request information about whether we hold personal information about you and ask for access to that information.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This right is not absolute, and some information must be retained for legal, security, dispute or record-keeping reasons.
• Withdrawal of marketing consent: withdraw consent to receive marketing communications or opt out of promotional messages. This does not affect processing already carried out lawfully before the withdrawal.
• Information about handling: ask questions about how personal information is collected, used, shared or protected.

To exercise a data right, request access, correction or deletion, withdraw consent to marketing, or ask a privacy question, contact support@axe-casino.best. Please explain the request clearly and include enough information for us to understand which account or records are involved. Do not send payment passwords or unnecessary sensitive information by email. We may need to ask for further details or verification before completing a request.

We will consider and respond to privacy requests within a reasonable time, taking account of the nature and complexity of the request and any applicable requirements. If a request cannot be completed in full, we will generally explain the relevant reason. This may include legal retention duties, security concerns, unresolved transactions or the need to protect another person's information.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The updated version will apply from the date it is published on the website unless stated otherwise. Players should review this page from time to time. Where a change is important, we may provide an additional notice through the website or by another suitable communication channel.